About Us
About Tropicana Hospitality Group
At Tropicana Hospitality Group, we believe in delivering hospitality that feels like home — clean spaces, personalized service, and facilities that go beyond expectations. Founded in 1996, we have grown into a trusted name in Zimbabwe’s hospitality industry, offering guest accommodation, conferencing, and event-hosting services.
From transit travellers and business professionals to leisure guests and event organizers, our lodges and hotels serve a diverse range of clients across Harare, Kwekwe, and Gweru. With every stay or event, our goal remains the same: to exceed expectations through comfort, professionalism, and care.
Our Journey
Tropicana Hospitality Group was founded in 1996 with the establishment of Hotel Tropicana in Kwekwe. Over the years, the group expanded to include Tropicana Guest Lodge in both Kwekwe and Gweru, and Carry’s Court Guest Lodge in Harare.
Each property is operated as a Strategic Business Unit (SBU), with its own unique atmosphere but a shared commitment to quality and service. From a small local hotel to a multi-location hospitality brand, Tropicana Hospitality Group has earned its reputation by offering clean, well-furnished rooms, excellent food, and professional conferencing facilities — all backed by warm Zimbabwean hospitality.
Mission, Vision, and Core Values Section
Our Vision
To be a leading accommodation, conference, and events venue in Zimbabwe.
Our Mission
To provide well-managed, efficient hospitality services whilst being conscientious to our internal and external stakeholders.
Our Ambition
• To be a leader in hospitality
• To satisfy our guests
• To be an employer of choice
Our Values
• Integrity
• Professionalism
• Guest-Centered Service
• Excellence and Quality
• Teamwork and Respect
Our Objectives
“We will build long-lasting relations with our clients by keeping our finger on the pulse to ensure each client’s function is both tasteful and memorable.”
“We aim to satisfy our clients in the words of 3D’s and 3C’s — that is Details, Details, Details, as well as Caring, Competent, and Committed superior services that will always guarantee us repeat business.”
“We aim to exceed our customer expectation. Our valued customer base whose expectation we constantly aim to exceed shall be our measure of growth. Tropicana Hospitality Group is a company aware that people are our greatest asset and they share our success.”
“Guided by these tenets, we aspire to be a nationally recognized professional hospitality provider with a reputation of high quality service.”
Who We Serve
Tropicana Hospitality Group proudly serves a wide spectrum of clientele, including:
Business travellers
Event organizers and corporate teams
Tourists and leisure guests
NGO delegations
Transit guests
Local and regional conference attendees
Families and individuals seeking quality accommodation
Why Choose Tropicana Hospitality Group?
When you choose Tropicana, you're choosing more than a place to sleep — you're choosing reliability, attention to detail, and heartfelt hospitality. Here's why our guests return time and again:
Strategic Locations across Harare, Kwekwe, and Gweru
Clean, en-suite rooms with all the essentials
Signature food and beverage service
Professional conference and event facilities
Commitment to superior customer service
Experienced team focused on guest satisfaction
Daily housekeeping and maintenance standards
Learn More About Us or Get in Touch
Want to experience the Tropicana standard for yourself? Whether you're looking to book a room, plan an event, or learn more about our services, our team is here to help.